Refund Policy

Here at USA Embroidered Patch, we pride ourselves in creating custom patches that meet all your requirements as specified in your artwork and orders. We realize that each order is unique and different from one another and it could either be a customized embroidery patch, woven label, PVC patch, leather patch, or other customized products that you purchase. If there is any issue with your order, we would like to hear about it so we can find a reasonable solution.

Here is our Refund Policy that will explain when a refund or replacement could be considered for an order.

Our Commitment to Product Quality

All custom patch orders are made in accordance with the details agreed upon when the order was placed. We will endeavor to provide consistent quality during the approval, production, and delivery of your order.

In cases where we send out the wrong product, send an item that is different in a material way to the one approved, or send out patches with a qualifying manufacturing defect, we will assess the situation and come up with a solution through this policy.

Since our custom patches are designed with particular people in mind, not all requests for returns and refunds can be treated like a regular retail order.

Situations That May Qualify for a Refund or Replacement

Customers may request a refund, replacement, or exchange if their order meets one or more of the following conditions.

Incorrect Products or Order Quantities

If the delivered patches differ from the confirmed order in a material way, please contact our team. Examples include receiving the wrong design, an incorrect patch shape, a different product type, or a quantity that does not match the order confirmation.

We will compare the delivered products with the original order details and determine the appropriate corrective action.

Manufacturing or Workmanship Problems

A refund or replacement may be considered when a patch has a significant production defect that affects its appearance, construction, or intended use. Examples may include substantial embroidery failures, damaged backing, severely frayed stitching, or other manufacturing faults that cannot reasonably be attributed to normal handling or use.

Minor imperfections associated with the production of custom textile products will be assessed in context to determine whether they constitute a genuine defect.

Damage During Delivery

If your package arrives with visibly damaged patches, notify us as soon as possible. Photographs showing the affected products and, where relevant, the shipping packaging will help our team assess the situation.

Once the claim has been reviewed, we will explain the available options based on the extent of the damage and the applicable terms of your order.

Differences Between the Approved Proof and the Delivered Product

Customers are encouraged to review their digital design proof carefully before authorizing production. If the finished patches contain a material error introduced during manufacturing that differs from the final approved artwork, please submit a claim for review.

Changes that were already present in the approved proof, or differences resulting from information supplied by the customer, may not qualify for a refund or replacement.

Orders That Are Not Eligible for a Refund

Custom-made products require individual design and production work. For this reason, certain circumstances are generally excluded from refund and exchange eligibility.

Changes of Mind After Production Approval

Once a customer approves the final design and production begins, the order is considered confirmed. Refunds will generally not be available simply because the customer no longer wants the patches, changes their preferences, or decides to use a different design.

Please ensure that the artwork, wording, quantity, backing, dimensions, and other order specifications are correct before granting final approval.

Incorrect Artwork or Information Supplied by the Customer

We cannot generally accept responsibility for errors originating in the materials or instructions provided by the customer. These may include misspelled names, incorrect text, outdated logos, low-quality artwork, or specifications that were entered incorrectly during ordering.

Customers should carefully check all submitted information and the final proof before authorizing production.

Minor Differences in Colour, Size, or Appearance

Digital displays do not always reproduce colours exactly as they appear on physical materials. Variations in screen settings, lighting, thread availability, fabric, and manufacturing techniques may cause slight differences between a digital preview and the finished patch.

Small variations in dimensions or colour that fall within reasonable manufacturing tolerances will not normally qualify as defects. However, significant deviations from the agreed specifications may be reviewed individually.

Damage Caused After Delivery

Claims relating to damage caused by improper storage, unsuitable cleaning methods, misuse, modification, ordinary wear, or handling after delivery are generally not eligible for a refund or replacement under this policy.

Customers should follow any care instructions provided for their particular patch material and backing type.

Delays Outside Our Reasonable Control

Shipping schedules may be affected by courier disruptions, customs inspections, severe weather, transportation interruptions, or other circumstances beyond our reasonable control. A delivery delay alone does not automatically qualify an order for a refund.

If your shipment has been delayed, contact our support team so we can review the available tracking information and help clarify the next steps.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot generally issue a refund for an order that is returned, misdelivered, or delayed because the supplied address was incorrect or incomplete.

If you notice an address error before dispatch, contact us immediately. We will advise whether the shipping information can still be amended.

Requests From Someone Other Than the Purchaser

For order security, refund and replacement requests should normally be submitted by the original purchaser using the relevant order information. We may request additional verification before discussing order details or authorizing a resolution.

Nothing in this section limits any rights that cannot legally be excluded.

How to Submit a Refund Request

If you think that your order meets the requirements for return or exchange, please use the following process for our efficient investigation.

Step 1: Contact the Customer Support Team

Contact as soon as possible after the receipt of your order to clearly describe your concern and specify whether you need a refund, exchange, or some other solution.

Step 2: Send Order Details

Your order number, the name under which the order was placed, and the nature of the problem should be specified to find your order and compare its contents with the confirmed specification.

Step 3: Send Relevant Photos

In case of any damage, defects in the manufacture, wrong goods, and differences in the final design, send relevant photos of the damaged patches. Photos of the packaging or shipping label can also be helpful in case of damage during delivery.

Step 4: Wait for the Results

Our team will analyze the data and may contact you for more information if needed. The results of the analysis will be explained to you and your options will be offered.

Do not send back any products before receiving our instruction.

Refunds, Replacements, and Exchanges

After reviewing a claim, we will determine the most appropriate resolution based on the issue, the order specifications, and the applicable terms.

Replacement Orders

When a qualifying problem can be corrected through replacement, we may arrange for the affected patches to be remade and dispatched. The replacement will be prepared according to the confirmed order requirements and the corrective action agreed upon.

Exchanges

An exchange may be considered when an order meets the eligibility requirements of this policy. Since custom patches are produced for specific customers, exchanges based solely on a change in preference or design are generally unavailable once production has started.

Refund Approval

A refund may be authorized when the circumstances justify reimbursement under this policy, including situations where a suitable replacement cannot reasonably resolve a qualifying issue.

Approved refunds will normally be returned to the original payment method. The time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

We will communicate the applicable refund arrangements once the claim has been assessed and approved.

Shipping Costs for Approved Claims

Responsibility for return shipping and replacement delivery costs depends on the reason for the claim.

If an issue is confirmed to have resulted from our fulfillment error or a qualifying manufacturing defect, we will explain the shipping arrangements for the approved corrective action. Where appropriate, we will cover the reasonable shipping costs associated with resolving the verified issue.

For claims that fall outside this policy, customers may be responsible for applicable return or reshipping expenses. We will communicate these requirements before asking you to proceed with a return.

Customers should wait for return instructions before sending any products to us.

Order Cancellation Requests

If you need to cancel an order, contact us as quickly as possible. We will check whether the order has entered production and advise whether cancellation is still possible.

Orders that have not yet entered production may be eligible for cancellation, subject to the terms confirmed at the time of purchase. Once customized products have entered manufacturing, cancellation and refund options may be limited because materials, labour, and production resources may already have been committed.

Approval of a design proof should therefore be treated as an important step. Please check all details before confirming that production can begin.

Our Review and Resolution Process

Each claim will be reviewed based on the evidence provided, the original purchase order, the approved artwork, and the state of the products delivered.

In cases where the initial information does not suffice to determine the situation, we might ask for further photos or explanations. After making our decision following the review process, we will communicate it to the buyer and provide more information about how to proceed from there.

Where the claim is accepted, we will provide the necessary information regarding a refund, product replacement, exchange, or shipping of the products.

Important Information About This Policy

This Refund Policy applies to purchases made through USA Embroidered Patch, subject to any specific terms agreed upon for an individual order.

We reserve the right to assess claims individually and request reasonable evidence before approving a refund or replacement. Submitting a request does not automatically guarantee approval.

Nothing in this policy is intended to remove or restrict any consumer rights that apply under the relevant laws. Where applicable law provides protections that differ from the terms described here, those legal requirements will take precedence.

USA Embroidered Patch may update this policy when business practices or legal requirements change. The version applicable to an order will be determined in accordance with the relevant purchase terms and applicable law.

Contact USA Embroidered Patch

If you have questions about refund eligibility, order cancellation, damaged products, or replacement requests, please contact our customer support team using the contact information published on the USA Embroidered Patch website.

When contacting us, include your order number and a clear description of your concern so we can direct your request to the appropriate team.

We value your business and aim to handle every eligible claim professionally, fairly, and transparently. Our goal is to help customers receive custom patches that meet the agreed specifications and to provide a clear process for addressing genuine order issues.