Privacy Policy

We at USAEmbroideredPatch take privacy very seriously and are well aware of the significance of safeguarding your personal information. It does not matter whether you are just browsing on our website or requesting a custom patch design or making an order with us we endeavor to treat your personal information with due care and caution.

The Privacy Policy is designed to make clear what information we may collect about you, how we use it, whether it will be disclosed, and how you may control your personal information.

By visiting our website and using its services, you agree with the terms of the policy outlined below, as long as there are no other applicable laws.

1. Information We Collect

The data that we gather depends on how you engage with USAEmbroideredPatch. The data we get may come from you directly, it may be gathered automatically by us, or we can get it from service providers associated with your order.

Personal and Contact Information

When you contact us, request a quotation, or place an order, we may collect details such as your name, email address, telephone number, billing address, and shipping address.

This information helps us respond to enquiries, communicate about orders, and arrange the delivery of purchased products.

Order and Transaction Information

During the purchase of custom patches, we may collect data about your order including the kind of patch chosen, its size, number, type of back, art design, status of the payment, and delivery information.

Other information may also be collected that will assist us in validating transactions, managing invoices, handling refund transactions, and keeping business records.

Information regarding the payment card is processed depending on the methods we use for processing your payments. We do not make claims of storing complete information about the payment card unless our payment processes enable this.

Artwork and Customization Details

These files may include logos, photographs, graphics, text, or other materials needed for the creation of a customized patch.

These files will be used to create digital proofs, make design modifications, create your products, and process your order. Please note that we need to have your permission to use your personal information or any creative content provided in the files you provide us.

Communications and Enquiries

If you contact us through email, a website form, or another available communication channel, we may retain the information you provide, including your message and relevant order details.

These records help us answer questions, investigate order concerns, provide customer support, and maintain a record of previous communications.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the tools and technologies in use. This may include your IP address, browser type, device information, operating system, referring website, pages visited, and interactions with website features.

Such information may help us maintain website functionality, identify technical problems, understand visitor activity, and improve the browsing experience.

2. How We Use Your Information

We use personal information for legitimate business purposes, in accordance with applicable law and any consent that may be required.

Processing and Delivering Orders

We use your contact, order, and delivery details to confirm purchases, prepare custom designs, manufacture patches, arrange shipping, and provide updates about your order.

Responding to Customer Requests

Your information allows us to respond to enquiries, explain product options, provide quotations, address complaints, and assist with order changes or cancellation requests where available.

Managing Payments and Refunds

Relevant transaction information may be used to verify payment status, identify purchases, process approved refunds, and maintain accurate financial records.

Payment processing may involve third-party payment providers, which handle information according to their own applicable privacy and security practices.

Improving Our Website and Services

Technical and usage information may help us understand how visitors use our website, identify areas that need improvement, troubleshoot errors, and improve the accessibility and performance of our online services.

Maintaining Security and Preventing Fraud

We may use relevant information to verify transactions, identify suspicious activity, protect our website, investigate potential misuse, and help prevent unauthorized access or fraudulent orders.

Meeting Legal and Regulatory Obligations

We may process or retain information when necessary to comply with applicable laws, respond to lawful requests, maintain business records, resolve disputes, or establish and defend legal claims.

Marketing and Promotional Communications

Where permitted by law, we may use your contact information to share product updates, special offers, or relevant business news if you have subscribed to such communications or otherwise provided the required permission.

You can opt out of promotional emails using the unsubscribe instructions included in the message or by contacting us. Opting out of marketing communications will not prevent us from sending essential messages concerning an existing order or another necessary service interaction.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor behaviour, and measure the performance of our online services.

Essential Cookies

These technologies may be necessary for website security, navigation, shopping functionality, and other features required for the website to operate properly.

Analytics Cookies

If analytics tools are enabled, they may help us understand which pages visitors use, how they navigate the website, and where improvements may be needed.

Advertising and Marketing Technologies

If advertising or remarketing tools are used, they may help measure advertising performance or deliver relevant promotions, subject to applicable consent and privacy requirements.

You may be able to manage cookies through your browser settings or through a cookie preference tool available on our website. Disabling certain cookies may affect some website features.

The specific cookies used will depend on the technologies currently installed on our website.

4. When We Share Personal Information

We do not treat customer information as public information. We may share relevant details with selected third parties when necessary to operate our business, fulfill orders, or meet legal obligations.

Payment Service Providers

Payment processors may receive the information required to authorize, process, or verify transactions. Their handling of payment information is governed by their own applicable terms and privacy policies.

Shipping and Delivery Partners

We may provide delivery companies with the recipient's name, address, telephone number, and other necessary shipment details so that they can transport and deliver your order.

Website Hosting and Technology Providers

Companies that provide website hosting, security, maintenance, analytics, email, or other technical services may process information on our behalf where required to perform their services.

Professional and Legal Advisers

We may disclose relevant information to professional advisers, auditors, insurers, or legal representatives when reasonably necessary for business administration, compliance, or the resolution of disputes.

Legal Requests and Business Protection

Information may be disclosed where required by law, through a valid legal process, or when reasonably necessary to protect our rights, investigate suspected fraud, enforce applicable terms, or safeguard customers and other parties.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We do not authorize service providers to use customer information for unrelated purposes where they are acting on our behalf, subject to the terms of our agreements and applicable law.

5. Data Retention

Personal data is held only for as long as reasonably necessary for the purpose of this Privacy Policy, except when a longer holding period is necessary or legally permissible under the law.

This period of holding is based on the type of data and the purpose for collecting such data.

Order and transaction data may have to be held for accounting, tax, warranty, dispute resolution, or legal compliance purposes. The customer’s communications and any art work provided may have to be held until such time as the order is handled and any issues sorted out.

If the data no longer needs to be held, and there are no other legal reasons for holding it, then it will be deleted or otherwise disposed of.

6. How We Protect Your Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems and services used, these measures may include access controls, secure website connections, account permissions, system monitoring, and the use of reputable service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we aim to protect your information responsibly, we cannot promise absolute security.

If you believe your personal information or order details have been compromised, please contact us so that we can assess the concern and take appropriate action.

7. Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request information about the personal data we hold about you.
• Correction: Ask us to correct information that is inaccurate or incomplete.
• Deletion: Request the removal of personal information where applicable law provides this right and no valid exception applies.
• Restriction or objection: Ask us to limit or stop certain types of processing where you have a legal right to do so.
• Data portability: Request a copy of certain information in a usable format where this right applies.
• Marketing preferences: Withdraw consent or opt out of promotional communications where applicable.
• Consent withdrawal: Withdraw consent for processing that relies on your consent, without affecting the lawfulness of processing carried out before withdrawal.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request, and certain records may need to be retained for legal or legitimate business purposes.

To make a privacy request, contact us using the details provided at the end of this policy.

8. International Data Transfers

Depending on the location of our business operations and service providers, your information may be processed or stored in countries other than the country where you live.

Privacy laws and data protection standards may differ between countries. Where applicable law requires safeguards for international transfers, we will take appropriate steps to comply with those requirements.

By providing information necessary to complete an order, you acknowledge that service providers involved in fulfilling that order may process relevant information in the locations where they operate, subject to applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

These services operate independently and may have their own privacy policies, terms, and data collection practices. We do not control the privacy practices of external websites and encourage you to review their policies before submitting personal information.

A link to an external website does not necessarily mean that USAEmbroideredPatch endorses every aspect of that service.

10. Children's Privacy

Our website and custom patch services are intended for a general audience and are not knowingly designed to collect personal information directly from children without any consent or authorization required by applicable law.

If you believe a child has provided personal information to us in circumstances that violate applicable privacy requirements, please contact us. We will review the matter and take appropriate steps where necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or legal obligations.

When revisions are made, the updated version will be published on this page. We may also provide additional notice where required by applicable law.

We encourage visitors and customers to review this page periodically so they remain informed about how their information is handled.

12. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to make a request concerning your personal information, or have concerns about how your data is handled, please contact USAEmbroideredPatch through the official contact details listed on our website contact us page.

When submitting a request, provide enough information for our team to understand your concern. Please avoid including unnecessary sensitive information in your message.

We value the trust our customers place in us and aim to handle personal information with care, transparency, and respect.